If you missed it, there’s a story in today’s paper by Elizabethe Holland about a settlement in the lawsuit by Verizon Wireless against US Fidelis, the Wentzville-based broker of extended auto-service contracts.
As part of the settlement, the company is banned from making unsolicited calls to Verizon Wireless companies. US Fidelis says that’s no problem, because it maintains that it hasn’t made unsolicited calls to anyone in several months.
More from the story:
Also banned is Voice Solutions, the Florida-based telemarketing company US Fidelis used to make the calls, Verizon representatives said. Both also agreed to pay $50,000 each to Verizon, half of which will go toward legal costs and the other half to a charity, said Leigh Schachter, assistant general counsel for Verizon, which is based in Basking Ridge, N.J.
US Fidelis admitted no wrongdoing. The company settled the case to avoid a costly legal battle, a spokesman said.
Verizon also is suing two similar companies based in St. Charles County: National Dealers Warranty, based in St. Peters, and Dealers Warranty, which does business as Federal Auto Protection and is based in St. Charles. If you’ve had any experience with these companies — good or bad — we’d like to hear about it. Post below, or e-mail me at mhathaway@post-dispatch.com.
Also, it’s worth noting that Verizon isn’t the only wireless company suing the service-contract industry for allegedly making unsolicited calls to customers. In January, AT&T Mobility filed suit in a Georgia federal court against four “John Doe” companies for allegedly cold-calling AT&T customers in order to sell them extended auto-service contracts. (The companies haven’t been named yet, so there’s no reason to believe US Fidelis, National Dealers Warranty or Dealers Warranty are involved in the suit.)
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Oh yeah, one more thing …about the BBB.. totally objective right?? UM NO!
Here is a link to the BBB’s own site talking about how it gives grades.
Very first thing, you can LOSE points depending on the TYPE of business you have? UH, what does that matter to how honestly or not ANYONE does business?
You can lose points if you are a new business… WOW, so I guess I should never open a business EVER or I will get a low BBB score.
Very last thing … Accredited business status. If you are not a dues paying BBB member you lose points and therefore a lower grade.
Funny how the BBB is now ITSELF under investigation by the government (remember the BBB plays itself as a government agency, but they are not) for alleged improprieties in regards to taking money in exchange for a better grade… hmmm does that sound like a group you would trust in helping you make a decision on how to spend your money?? really??
here is the link
http://www.bbb.org/business-reviews/ratings/overview.html
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I wanted to post this to all of the people out there who want nothing more than to bring down a company that they have NO DEALINGS with. With all of the one sided press US Fidelis has been getting nobody talks about the 400,000 COMPLETELY 100% SATISFIED customers. Like this gentleman who posted on another thread
I understand there are a lot of unsatisfied people talking about US Fidelis. But how many are actually unsatisfied customers. It seems most people are people that were displeased with their marketing and sales tactics, which are completely legal and ethical, or unhappy ex employees looking to slander. You have to look really hard to find the positive reviews, but they are out there. Like myself, I have been a US Fidelis customer for 7 months now. My air conditioning system failed about 2 months ago, I took it in to the repair shop, they contacted US Fidelis and they took care of the whole thing, I never had to get on the phone to convince them to cover my repair or to complain about bad service. So far, I am satisfied, I know a few other people who use them and are satisfied, and I have read a few reviews scattered among the negative that are satisfied.
— Leonard S.
1:15 pm May 6th, 2009
Now I will never sit here and tell you that our company is perfect. Nobody is. However, if you do your research first BEFORE calling, ask questions WHILE on the phone with a specialist like myself and, most importantly, READ WHAT YOU GET IN THE MAIL, you will never be caught off guard or decieved. I hope that makes sense to all of you. If not, I feel bad for you.
As for you specifically Outnumbered. You obviously are a bit behind on your reading. The “40 out of 50 states” lawsuit you speak of WAS FROM OVER 2 YEARS AGO… AND WAS SETTLED to all states satisfaction other than Washington (where we no longer offer warranties) and Kansas (again, no warranties offered). And on top of that, it was not just US FIDELIS. It was 3 other small potatoes companies in the St Louis area. Even the great state of Missouri was satisfied in our we changed what we did make as part of that agreement. Only now, Chris Koster is riding on someone elses coat tails and trying to make a name for himself.
Secondly, WE DO NOT SELL INSURANCE! Therefore the Insurance commisions subpoeonas or lawsuits or whatever they were are meaningless. The Insurance commision has no jurisdiction over our business whatsoever. Oh and BTW, did anyone mention that the Atkinsons attornies DID show up for those hearings?? Oh yeah, they forgot to mention that.
These people are weathering this storm and are trying to satisfy everyone. If you have not ever owned a warranty that was purchased thru US Fidelis… why would you care?? I guess that is all I am trying to figure out.
One last thing, all these people say we “prey on the elderly”. That is just silly. They call us. We explain to them what we have. I sold a warranty on a 2002 Chrysler Sebring to an 88 year old man the other day who STILL WORKS EVERY DAY!!! Sharp as a tack. After asking about what the warranty covers and us getting it to a price he felt he could afford he asked me ” what happens if I die within that 4 years?” My response “well, whoever inheirits the car would have the warranty”. He said that was wonderful because he would probably give it to his grandson who is getting ready to go to college and it would be very helpful. Bottom line again is this, do research before, ask questions during and read the paperwork after and you will have no surprises!!
Peace
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— loveshisjobthankyouDarain
9:04 pm May 3rd, 2009 —- perhaps your company has cleaned up its questionable sales practices, quit telemarketing, quit mailing out deceiving marketing letters, etc.; but the company still did these things. If I robbed banks for the past several years, but I have quit robbing banks since July of 2008; I still have done wrong.
All you company people can say all you want to defend US Fidelis; but it still is a fact that you are outnumbered: there is a lawsuit against you by the Attorney General of Missouri; 40 (THAT IS 40 OUT OF THE 50 STATES)attorneys general are investigating your company, the department of insurance has a suit against your company which the Atkinson brothers conveniently forgot to appear in court for. Neither one of the Atkinson brothers are man enough to appear to defend themselves; they recently created a CEO from a consulting firm to be their patsy. The Better Business gives you an F on your report card. We know all you management try to use the ration of how many customers you have compared to your BBB ratings but that is nothing but a SPIN of numbers. How many businesses get an F from the BBB? All of you insult customers that speak out against you on the consumer advocate websites. ALL THOSE WEBSITES give the company an opportunity to answer back and defend themselves. Your company has chosen not to do so. Class action lawsuits come about when a company has wronged customers and as all you management at US Fidelis know…there is POWER IN NUMBERS. I think you are all a bunch of weinies and crybabies worried about loosing your $10,000 a month (or more) bonuses. Maybe you will have to live in a 2 bedroom and 1 bath apartment and drive a USED VEHICLE (OMG)instead of your Hummers, BMW’s, etc. once this is all over with. It would serve all of you management right. I guess you all could start a commune and live with Darain in his $17 mil plus mansion.
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Mayor Paul Lambi you lost many votes and anyone that has any knowledge of how this company conducts business.
Article on google regarding Al Capone and community.:
“Although he preyed on other people’s weaknesses for a living, his reputation and standing in the community mattered deeply to him. The deeper he went into racketeering and all its associated sins, the more he idealized his family, as though they, in their innocence, were living proof that he was not the monster that the newspapers later insisted he was.”
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loveshisjobthankyouDarain and D. Walker…..It is not what you sell or who backs it. It’s how you sell it! loveshisjobthankyouDarain you stated the customer has to be smart. Well that only happens in D Walkers perfect world.
I cannot even tell you how many times I felt I was insulting someone intelligence saying the crap US Fedelis made me say. In training one the managers stated “We do not want anyone working here to reinvent the wheel. Our wheel works perfect.” Regarding how business is done at US Fidelis. I think your wheel is cracked.
How many people do you think you can insult before someone says OMG who do these people think they are?
Change how you sell the warranties. Put ALL the information on the Internet and it will get better and stop pointing fingers. It is that simple. Be honest.
The company handed out a survey for the employees to fill out. I stated I was happy to see the company did not hire a consulting firm to try and make things better. Look at what they hired? OMG! Stop deceiving the consumer it will pay off and allow that halo to shine.
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PUUULEEEEZE…
Obviously you are well versed in the facts of this “lawsuit”. Please explain to me what US Fidelis actually did that was against the law?
Selling something to someone who may not need it? Not against the law. If that were the case, every store in America would be libel for every shirt, pair of shoes, sweater, CD..I buy… get the picture?
Not paying claims? Well, since we are simply a broker of warranties.. WE DONT PAY CLAIMS!!! Unless you count the claims we pay out of our companies pockets when the insurance backers of the warranties don’t as to make things right for our customers. Nothing illegal there.
We don’t misrepresent ourselves as being part of any dealership. In fact, quite the opposite. We say things like ” we sell the same warranties your dealer does, so nothing changes” or “we are on a direct pay with all major car makers and their dealers so nothing changes for you” Does that sound like I am telling you that you called Lou Fusz Chevrolet? I dont think so.
We tell people when they call about limits of liability. We also tell people that rates can AND will go up the longer they wait to decide. That is simple business. The rates we charge are based on average labor rates nationwide. If they go up, our rates go up. Let me ask you as question. If you called in tomorrow with a 2004 Cavalier with 58k miles on it and I quoted you a price of $3180 for 4yr/125k coverage and you said no and called back 7 months later after having driven another 10k miles, would you expect the price to be the same?? Please tell me you are smart to know the price would go up.
Bottom line is the people that all these people need to go after are the insurance backers who use any loophole they can NOT to pay a claim. I am sure you are aware of the over 8.5 million dollars THE ATKINSONS paid in claims in the last 5 years to our customers when the backers of the warranty would not… right?
This is a witch hunt and everyone knows it. If they had anything real and concrete on our company, we would have been shut down a long time ago.
What is the old quote ” don’t shoot the messenger”. US Fidelis is the messenger here. The insurance backers are the ones we ALL(including our company) should have issues with.
Attorney General Coster, if you are as smart as you think you are, ask US Fidelis for a list of insurance backers for the coverages we sell and investigate THEM for not paying claims…NOT US!
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get this wiseguy how they got me shoulda hide the funds behind a church.
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The actions and accusations by this Attorney General is nothing new for any Attorney Generals and just about EVERY successful corporation has had these same type charges and accusations made against them by Attorney Generals. Verizon, Best Buy, AT&T, Microsoft, Dell Computer, Sprint, WorldCom, etc. the list goes on and on of good companies who have had to fight such charges and end up settling them out of court!
But, WHAT IS NEW IS THE SENSATIONALISM given these mole hill charges that mountains are being made over. More shocking is the innuendoes ALL (media, BBB and Attorney General are making without proof to support their more serious innuendoes and allegations).
The ONLY reason for the sensationalism concerning this company is because they think the MAN who founded this company is unworthy of such a profitable enterprise because HE IS AN EX-CON! This is why they would love to destroy the man and the company that he built.
It certainly shows how self righteous even the most liberal among us can be also. It is mind boggling but not at all surprising that Attorney General, Chris Koster will behave as the opportunist that he truly is regarding this situation as he does any other.
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loveshisjobthankyouDarain—-I must argue your statement “If you truly have done your homework, and I believe that you have, you would know that the “40 Attorney Generals” lawsuit that KSDK spoke of originally AND the Today Show reiterated was resolved well over a year ago and only now does a new Missouri Atty General decide to open things back up even after US Fidelis agreed to make changes.” Both of the charges made against US Fidelis by Jay Nixon when he was the Missouri Attorney General have ‘not’ been resolved. Our new attorney general has taken over where Jay Nixon left off. The Today Show was making the public aware of how the company operates. Good for USF if they are cleaning up their act; but they still did wrong. If I robbed a bank and I decided to never break the law again—the fact remains that I still robbed a bank; so I am still guilty of breaking the law!
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— loveshisjobthankyouDarain…Please remember I worked in sales and I heard and seen many bad things going on. I am not a young person I have been around the block a few times.
One manager told me to tell a customer that I hear from happy customers all the time. As a matter of fact one called today! I can get him on the phone of you. Then I was told to do a conference call and call my cell and give it to the person sitting next to me. I told him flat out NO WAY! This is only one of the many deceitful things I was told to do. It’s ALL ABOUT THE MONEY!
We will see how things are changing when I have my mother-in-law call. I am going to wait and give the company a chance.
The black woman who was on the Today show I just met her for the second time that day she had a lot more to say and the company should be happy that it was edited. When I first started there I was told to tell the customer we were with the dealer. That changed a few weeks after I started, and telling a customer we are on direct pay with the dealer is misleading. I would tell them that we are a warranty broker and if it was not a power train warranty. I usually had several plans for them to choose from. It’s simple, honest and direct.
I would never sell a power train warranty to a customer in CA that had a newer car with low mileage. I would tell them they had a nice car and needed a bumper-to-bumper warranty and we could not offer that to them. Do you know how many times I heard sales people bragging about selling a power train warranty to someone like that? I just wanted to slap them upside the head and say WTF.
They market the consumer into believing they are a dealer like I stated on the Today show. US Fidelis wants them to believe it. I was told if they think you are with the dealer do not correct them. Make them ask don’t tell.
According to several Attorneys General I have been speaking with US Fidelis cannot market what they sell as a warranty. US Fidelis has made their bed. You can give me number and stats all you want to but the truth will prevail here. I have made it a goal of mine to help anyway I can. I want to fix what I was a part of. I will not believe it until I have my-mother- in-law call in about a month. She is older than dirt but sharp as they come.
I also wish you the best and hope you will be helping them change the way they do business. I will be helping with the change too. It can be done. A good place to start is with the commercials stating US Fidelis warranty is better than the dealer warranty.
Peace
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Tamra,
First off, I would like to sincerely apologize. You are right, I did not have all of the facts.I understand also that you are upset for what has happened. However, you also need to realize that your situation has nothing to do with what the company itself is going thru. 99.9% of what is being reported is simply just one side of the story.
If you truly have done your homework, and I believe that you have, you would know that the “40 Attorney Generals” lawsuit that KSDK spoke of originally AND the Today Show reiterated was resolved well over a year ago and only now does a new Missouri Atty General decide to open things back up even after US Fidelis agreed to make changes.
You would also know that something that the African American woman sitting with you said something that was not true. You know that we were told to say ” we are NOT the dealer, however we work on a direct pay with them so nothing changes for you” That is not a lie. Agreed?
And yes, your point about cancelling policies is correct. What we can say has been changed in recent months. And there are no cancellation fees other than a $25 fee for processing of paperwork.
I truly sympathize with you Tamra,it sounds like you were not treated 100% fairly at all. I do not know all of the facts in what happened to you, but I also suspect it might be an isolated incident.
Bottom line is this. US Fidelis is making changes to really distance themselves not only from the junk warranty companies that also do business in the greater St Louis area (part of the reason we changed our name if you remember that Tamra) but also with the fraudulent companies throughout America. Remember, US Fidelis does not SELL the warranties, we broker the warranties for the insurance backers that back our warranties. Everyone talks about unpaid claims (which is not our responsibility) however nobody talks about the 8.6 million dollars US Fidelis paid directly to the customer when the insurance backers denied a claim. Does that sound like a company that is out to steal money from consumers?? I really don’t think so.
Anyhow, I again apologize for not having all of my facts and I wish you luck in whatever you choose to do for work now.
Thanks
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loveshisjobthankyouDarain,,,,You have no idea what they put me through. I called and spoke to HR and offered them a chance to tell the truth she refused. The reason I was fired I called in sick Ellie said that is fine bring in a doctors note on Monday. Ok, so I take my mighty fine drugs and go to bed. The phone rings about 20 minutes later and it is Ms. Ellie. I looked at your attendance record for this month (while she was at home) including today you have missed four days this month and this is unacceptable. You need to get up and go to work or pick up your box on Monday. Well my drugs had kicked in and that was not going to happen. I tried to explain to her that she approved 2 of those days. It did not matter she did not care at all. You decide fired or did I resign? Just cause or not? I had been making all my require calls and even more than required. I never had a problem before. I worked the required overtime on Mondays, which I was never paid for. That is another novel.
I want you and everyone to know I loved my job at US Fidelis in callbacks. I enjoyed almost everyone I worked with. What a great group of people just trying to make a living.
I volunteered to go to the night sales team under the condition if it did not work out I would be allowed to return to call backs. I felt comfortable in callbacks because I did not have to deceive the customer as much and could offer them a (good?) price. My manager at the time Russ he has a heart of gold. I want to know what rock his wife found him under and draw me a map! lol
When I went to night sales US Fidelis lied about what they were going to pay us. This was in December Christmas time. I only hear through the grape wine that was changed.
At Christmas time how low can they go? I was shorted commission while I still worked there. I was told that is the way it is. One person did walk out. All my commission that was owed to me while I still worked at the company and they refused to pay them after many twists and turns in why they would not pay me? One manager told me to always get it in writing or they will never pay you. Listen to that advice!
I hear callback has changed too! I always treated the customer with respect. It is ALL ABOUT THE MONEY! GET THE MONEY! As you stated before the customer has to be smart and you know how it plays out from there.
Well the promise to go back to callbacks was another lie that did not happen. I ended up in account receivable working under a woman who lives to intimidate people and is ALL ABOUT THE MONEY! (Great company woman) She refuse to help a man US Fidelis took advantage of for over a week and as far a I know he is still waiting for his money. I am sorry Richard Holt. He was elderly and living on a fixed income and had to have someone call for him. I was sick about it but my manager was not about helping people who wanted a refund after he was charged twice for a down payment. It took time away from her working towards her bonus. She was heartless! I pursued it and I feel this was part of the reason she fired me. I questioned her! That was not allowed. This happen a few days before if was fired. If I could remember what state he lived in I would of sent him his $195.00. I tried to find him on the internet but like I said I did not remember the state. I can only hope it was Florida and he reported it.
The people working in accounts receivable have quotas to make and don’t have the time to help people with billing problems, because if you did not make quota you were fired. That means billing problems were pushed between customer services and accounts receivable. It was a viscous circle and the customer loses and it hurts US Fidelis. I wish all the people in that department the best and hang in there times will get better and you can find another job.
Bitter maybe a little. I did everything I was told to do always. I kept my positive attitude 90% of the time and tried to make a difference one call at a time.
I apologize to you and Mr. Riley for all my type O’S my written skills suck just like my sales skills. I just wanted to give people all the information I could so they could make an informed decision.
I still have to fight for my Cobra reduction because US Fidelis is saying I resigned. All I ever wanted was what I was promised and deserved. US Fidelis is to blame.
There is so much more to this but according to the TV report it will be all coming out soon!
Good Luck to all and I do miss working with many of you. I hope US Fidelis changes their ways.
PEACE!
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My Opinion to today Post Dispatch article
US Fidelis answers charges. Page A13
Mr. Riley unhappy former employee is about the only correct statement you made in this article.
1. We do not discuss our employees’ shortcoming in public. That is great and you should also tell your management not to discuss with the staff why someone is no longer with the company. That information should be confidential HR should know that. Why management feels the need to call a meeting to inform everyone on the team why someone was fired is really none of his or her business. I personally attended several of those meetings.
US Fidelis only termination people when they are caught or when US Fidelis needs to make an example of someone by firing someone to prove a point. Depending on how much money that sales person makes for the company they may have to sit in customer service for a day and listen to what those poor employees that have to listen everyday for only $12.00 a hour. Now if you are a sales person in like Flint you may be fired for one or two day just to scare you or until you buddy, brother or best friend gets your job back for you.
I will be having my elderly mother in law calling in for a warranty in the next several weeks and we will see how she fairly and honestly she is treated. Yes I will be taping the call. I may have her buy it with the negotiable $100.00 down paying to see if US Fidelis has removed the cancellation fees.
2. Discounts are made up depending on the call. If someone says, “We just bought new carpet and really don’t have the money right now.” A sales person could say well that is great since you are helping the economy if I COULD get you a discount WOULD you buy today. Discounts are made up as a sales person goes through a call. How else could you justify jacking the price up another $1000.00 or more? First you must ask the famous words “If I could, would you line.
3. If you ever mention the word cancel there was hell to play. I have a memo regarding this policy. Did US Fidelis get rid of the cancellation fees? Have you made the cancellation fees available to the sales floor or is it still a secret. Have you removed the cancellation fees from the contracts since you stated your offer a 30-day money-back guarantee?
4. I just looked at the web site the only thing that has changed is your face and your short fairy tale. Give customer service a raise! The coverage information still does not show exclusions. The web site does not mention payment plans, late fees or waiting periods. Did I miss that part?
Mr. Riley please feel free to correct me if I am wrong. Good Luck with your journey to make US Fidelis an honest company. I will be looking for your next story in the Post. You really need to look at what is going on around you. If you need help give me a call because it sounds like US Fidelis is telling you a fairy tale.
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Tamra (and I applogize for misspelling your name),
I understand you are upset for getting terminated. But did US Fidelis unlawfully term you? If not , why are you so upset? BTW if you are terminated you are not entitled to ANY comission money from that point forward. Comissions are like bonuses in the fact that you need to be employeed at the time comissions are given to actually receive them. I did do some research and I did find out that yes, you were on the sales floor and consequenseally not very good at it. And that is ok, not everyone is cut out for this business. Yes there are things that we were trained to say that were not altogether true… true our company has only been in business about 10 years… the insurance companies that back our warranties however HAVE been in business an average of 12 years or more, most more than 20. I agree there, that needs to be worded differently and I myself have changed how I explain that.. it makes sense.
Nobody has robbed you of anything Tamra, nobody owes you anything Tamra.
If you got terminated for just cause, accept it and go on. I was terminated from Best Buy for just cause and I did not like it. I could have all the things you are doing and got nowhere just like you. But I did not, I picked myself and got a new job and have been there ever since. You are a grown woman, please stop acting like a child.
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Lie like a rug/////i know the answer to that question. I was told in a coaching session when I ask why to we tell he customer we have been in business for 20 years? I was told because the warranty we sell one of them has been in business for 20 years so we at USF can claim we have been in business for 20 years since they have been in business for 20 years. Sssoooooo lie like a rug you lie like a rug.
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loveshisjobthankyouDarain—- your quote “…why would you go on national television and bold faced lie to the american people?” Why would management bold face lie to people when telling them how long USF has been in business? While in training class I listened to a manager take over a call to persuade a customer to not cancel his warranty. This manager bold face lied to the customer when she said ‘…wouldn’t you want to keep your investment protected by a company that has been in business just under 20 years?’ THAT is a bold face lie; I hear that one used all the time at work. US Fidelis/Dealer Services/National Auto Warranty Service has been in business under TEN years—-NOT TWENTY. This is one of the reasons the company is in trouble. If the product/coverage is good; why the need to bold face lie?
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To loveshisjobthankyouDarain—-regarding your statement “The fact that you feel that it is right of you to try to feed your family by suing someone vased on YOUR mistake is absolutely disgusting. I hope your family knows everything that you are doing.”—-Have you ever taken a look at all the lawsuits that USF/National Auto Warranty Services/Dealer Services/Darain and Mia Atkinson has on case.net? and Restraining orders? What the heck? LOL
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Hey ….Don’t give Ms. Lucas all the credit for these posts. She is not the only person who dislikes US Fidelis! Also, on this blog, I could say I was Santa Claus and you would not know who I really was. Get real! Why would anyone post: ‘I think you are the black lady, the white lady, or the heavyset lady that was on the Today Show?’ How would you even know? Perhaps ‘I’ still work at US Fidelis and made remarks that persuade a reader to think I am one of those people——–Maybe I am a manager from US Fidelis that makes a $10,000 bonus each month–Maybe I am a former employee who found another job—Maybe I am a wife or a husband of an employee.– Maybe I drink beer with some of the management and when they got drunk they spilled the beans on USF.– We never know who is REALLY posting on here. ***Now excuse me while I go back to selling extended service conracts. We just aired our commercial for the 4th time this hour; and I have an elderly customer who needs a warranty on his 1996 Chevy Lumina.*** (Warranty price $1995; blue book value of car: $1745. I hope their kids don’t find out that the contract only covers up to Blue Book Value.)
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loveshisjobthankyouDarai…You obviously don’t know me. Yes I was on the sales floor I would be happy to name my managers if you like. Yes, I was fired. I never said I was forced to resign. The company lied and said I resigned. I did and have not lied about anything. I can leave that up to you and US Fidelis.
You don’t have to remind me of all the coverage’s or sales information. I know it well and if I need to refresh myself I can refer to all my updated training material and company memos. When my manager boxed my belongings and took (stole)my sales commission sheet. She was so worried about the money but she forgot to cover the company’s assets. There are many people enjoying reading all this information. My suggestion to you if you work in sales keep you sales sheets with you at all time unless you like working for free.
You stated if the customer is smart they know they can call back. You are basically stating if a customer believes they cannot call back they are stupid and they are fair game? Shame Shame?
I did not say that on TV I have a copy of that if you would like to see it. Maybe you are confusing it with the newspaper article. Brush up on your facts.
My family is proud of me for standing up to such a despicable company and I have received many kudos from employee’s still working at US Fidelis. These employees would love to be able to make a honest living and US Fidelis is capable of conducting a honest company. US Fidelis got greedy.
As far as Cobra you do not even comprehend what is all about. I am on Cobra and was referring to the Cobra reduction offered for President Obama. Really do your homework. I do! You are really good at talking in circles you should apply for the CEO job because he is pitiful.
I am moving on after a few court appearances and I will be done.
Please spell my name write. US Fidelis had that problem too!
Peace!
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To the ” unamed person” who is allegedly starting a lawsuit. Tamara Lucas, why would you go on national television and bold faced lie to the american people? As for as I know, you were never on the actual sales floor, and if you were it was not very long. So how would you know if we are ” forced” to say anything. All of those things are said to help create urgency for a customer. If the customer is smart they always know that they can call back. However, they also know that if they wait too long, they may have too much mileage to qualify for the best coverage and might have to settle for less. If you ACTUALLY worked on the sales floor, you would know that the insurance backers have guidelines on how we can offer the warranties. Platinum coverage CANNOT be offered to a vehicle over 50k miles, 60k in some states. Gold coverage CANNOT be offered to any vehicle over 100k. So you see, with the sense of urgency created we help to make them understand that a small investment now, saves them money later. Again, if you were actually on the sales floor and not in customer service or collections (like you) you would know these things and know that you were not telling the truth.
2nd lie, I was forced to resign cuz I did not like what was going on there and I could stand to work there anymore. You know in your heart of hearts why your job was terminated. If you do not have the intestinal fortitude to simply move on and go find other meaningful employment, I feel very sorry for you. The fact that you feel that it is right of you to try to feed your family by suing someone vased on YOUR mistake is absolutely disgusting. I hope your family knows everything that you are doing.
Thirdly, in regards to the lawsuit. You said on national TV and I quote ” I was TERMINATED from my job because I did not do what they wanted” That really makes your lawsuit null and void in regards to COBRA and such. You cant go to COBRA and say you resigned and then tell a NATIONAL TV auidence ON TAPE that you were fired… do you think that really makes you credible here?? No it simply makes you someone who is bitter because she lost her job… Tamara do you and your family a favor, just move on. Get a job and just take care of your family.
Thanks
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ATTENTION ALL FORMER US FIDELIS EMPLOYEES::::
PLEASE EMAIL ME IF YOU WERE WRONGFULLY TERMINATED.
I already have several former employees if you were fired there is nothing else US Fidelis can do to you.
1. If you were forced to lie or lose you job. Can’t call back, one time offer, we are on direct pay with the dealers, making you sell a warranty to someone you did not need it, ect.
2. US Fidelis state you resigned when you were fired and they are fighting your unemployment and cobra reduction.
3. Anything else you might have to add.
Please email me at taluca60@aol.com by Sunday. I have to have all names and information for the lawyer. Please at comment re: US Fidelis Law Suit
This is for a law suit.
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Correction above:
These are pretty normal problems [most] companies face who make unsolicited telemarketing calls,…
EXAMPLE SEE, Company: “Feature Films For Families”.
http://cc.msnscache.com/cache.aspx?q=verizon+lawsuit&d=75938419775084&mkt=en-US&setlang=en-US&w=261a9d16,6e797d63
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These are pretty normal problems any companies will face who make unsolicited telemarketing calls, especially those that hire many of the wrong third party telemarketing companies to carry out telemarketing services for them.
Just because the company is Verizon doesn’t make it hold any different kind of water because even Verizon has been bogged down in class action lawsuits against them ,even settling out of court for deceptive practices against their customers.
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